The housing ombudsman has been working for thirteen years to help end disputes between landlords and residents. In the last month the housing minister, Grant Shapps, showed his plan housing regulation to change. He did scrap the housing regulator plan for Inside Housing. During this revelation he stated he would expand the housing ombudsman services to take on some responsibilities the Tenant Services Authority has. In other words, the ombudsman would be England’s housing watch guard.
With this revelation came more news. The government is considering merging the HOS with the local ombudsman to help deal with complaints. The HOS has seen an increase in housing complaints by 43 percent from last year. It could also be a lot busier in the next few months. Despite the talks regarding the HOS they have handled many tenant complaints, and they have definitely seen an increase in these complaints. No one is exactly clear on how the HOS works and their role. There are plenty of misperceptions that run through the housing sector.
Dr. Mike Biles the housing ombudsman stated the HOS is an inquisitorial body. It enables the tenants to challenge landlord conduct if there is something the tenant feels is wrong. It is also meant to cut down on the expense or trauma of any court proceeding the tenant would normally have to go through. The ombudsman on the other hand deals only with individual complaints relating to housing services like repairs, estate services, anti-social issues, allocations or charges. The idea of the HOS is to uncover mismanagement by the landlord that could run deeper in the organisation.
The HOS does have the power to fix individual issues regarding landlords. If the housing association fails the TSA would then intervene to try to find the root of the issue.